(877) 538-2860
OCEAN ATM TECHNICAL SUPPORT
Let’s Get Your ATM
Back Up and Running.
Our experienced support team can help diagnose ATM equipment, communication and transaction-processing issues. Call us during normal office hours or submit the support-request form below.
Need Technical Assistance?
Call Ocean ATM and follow the prompts for technical support.
877-538-2860 Follow the prompts for Technical SupportMonday–Friday
8:00 a.m.–5:00 p.m. Eastern
OPTIONAL SELF-SERVICE
Want to Try a Quick Fix?
If your issue appears below, these safe first steps may get your ATM operating sooner. You are never required to troubleshoot before contacting Ocean ATM Technical Support.
Cash Amount Was Not Entered Hyosung F0001 / F000100
This code normally means the ATM does not have a bill count entered for the cash cassette.
- Open the ATM’s normal Operator Functions screen.
- Select Settlement, then Add Cash/CST.
- Select CST 1 if prompted.
- Enter the number of bills currently loaded in the cassette.
- Press Enter or OK, then press Apply.
If the ATM does not return to service, contact Technical Support.
ATM Cannot Communicate Hyosung D1500 / D150000 · Genmega D251100
These errors usually indicate that the ATM cannot communicate through its internet connection.
- Restart the ATM and allow it to fully reload.
- Confirm the Ethernet cables are firmly connected at the ATM, router and any equipment between them.
- Restart the modem, router and network switch, if one is used.
- Verify that the ATM’s displayed date and time are correct.
- Confirm the internet connection is working and is not being blocked by a firewall or restricted network.
If communication does not return, contact Technical Support so the ATM’s network and programming settings can be reviewed.
Cash Cassette Misfeed Hyosung C0047 / C004700
This error is commonly caused by a bill jam, improperly loaded notes or insufficient cash in cassette 1.
- Remove the cash cassette and check whether cash needs to be replenished.
- Inspect the front of the cassette where the rubber pickers pull bills from the stack.
- Remove any visibly jammed, folded, torn or poorly positioned notes.
- Square the bill stack, reload the cassette and reinstall it securely.
If the error returns, stop troubleshooting and contact Technical Support. The cassette or cash dispenser may require service.
PIN Pad Error Hyosung 97999 / 9799904
Restart the ATM and allow it to fully reload. After the restart, check whether the keypad responds normally.
If the error remains or the keypad is unresponsive, contact Technical Support. Do not attempt to clear, reset, open or replace the keypad yourself.
Dispenser Is Not Responding Genmega CDN0100
Restart the ATM and allow it to fully reload. If the code returns, note exactly when it appears and whether you hear the dispenser attempt to operate.
Contact Technical Support for further diagnosis. This error may involve the connection between the ATM computer and dispenser and should not be addressed through customer disassembly.
Receipt Paper or Basic Operation Help Training videos and operating instructions
For help loading receipt paper, adding cash, completing settlement procedures and performing other routine tasks, visit the Ocean ATM Training Center.
Open the ATM Training Center →
If the training does not match your ATM or the problem continues, contact Technical Support.
COMMON ACCOUNT REQUESTS
Need Help With Your Account?
These common requests are handled by our Admin Department. Use the options below to reach the correct form or contact immediately.
How Do I Change My ATM Bank Account?
Download and complete the Ocean ATM ACH Authorization Form to request a change to the bank account receiving your ATM settlement deposits. Return the completed form with a copy of a voided check as directed on the form.
Download ACH FormHow Do I Reset My Online Login?
Email Dana to request an online-login reset. Before sending, replace MYLOCATION in the subject line with your business or ATM location name so we can identify your account.
Email Dana for Login ResetBEFORE CONTACTING SUPPORT
Help Us Diagnose the Problem Faster
Having the following information available helps our technicians identify your ATM and better understand the issue.
Location Information
Provide the business or location name and its complete address.
Terminal ID
Locate the ATM terminal ID on a receipt or within the ATM menu.
ATM Make and Model
Tell us the ATM manufacturer and model whenever possible.
Error Details
Include the error code and a clear description of what happened.
ONLINE SUPPORT REQUEST
Tell Us How We Can Help
Complete the form with as much detail as possible. A member of our support team will review your request and respond using the contact information you provide.
Submitting this form does not guarantee immediate or after-hours service. If the matter is urgent during normal office hours, please call 877-538-2860.
Request Technical Support
Fields marked as required must be completed before the request can be submitted.
Prefer to Speak With Our Team?
Call Ocean ATM during normal office hours for technical assistance.
