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ATM Error Code Center
Search thousands of Hyosung and Genmega ATM error codes by code number, manufacturer, description or symptom. Start with the exact code shown on your ATM screen or journal.
Need help now? Call 877-538-2860 and follow the prompts for Technical Support.
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Locate the Code
Write down the complete error code exactly as it appears on the ATM.
Choose the Brand
Select Hyosung or Genmega to narrow the directory when you know the manufacturer.
Search the Directory
Search by the code, a phrase from the screen, or a symptom such as “receipt” or “cassette.”
Follow Safe Guidance
Try only steps you are comfortable completing. Contact Ocean ATM whenever help is needed.
REVIEWED QUICK FIXES
Start With These Common ATM Errors
These safe first steps cover several frequently reported problems. You are never required to troubleshoot before contacting Ocean ATM Technical Support.
Number of Bills Has Not Been EnteredGenmega F0001
This code means the ATM does not have a bill count entered for the cash cassette.
- Open the Operator Functions screen.
- Select the Settlement menu.
- Choose the option to add or enter cash.
- Enter the number of bills currently loaded in the cassette.
- Save the entry and return the ATM to service.
If the error remains after the bill count is entered, contact Ocean ATM Technical Support.
Host Is Not RespondingGenmega D1500
This code means the ATM timed out while attempting to connect to the transaction host.
- Restart the ATM and allow it to fully reload.
- Confirm the communication cable is firmly connected.
- If the ATM uses a telephone line, verify that the line is active and has a dial tone.
- Restart any modem or communication equipment connected to the ATM.
If the host still does not respond, contact Ocean ATM Technical Support so the communication settings can be reviewed.
Cash Amount Was Not EnteredHyosung F000100
This code normally means the ATM does not have a bill count entered for the cash cassette.
- Open the normal Operator Functions screen.
- Select Settlement, then Add Cash/CST.
- Select CST 1 if prompted.
- Enter the number of bills currently loaded.
- Press Enter or OK, then Apply.
If the ATM does not return to service, contact Technical Support.
PIN Pad ErrorHyosung 9799904
Restart the ATM and allow it to fully reload. After the restart, check whether the keypad responds normally.
If the error remains or the keypad is unresponsive, contact Technical Support. Do not attempt to clear, reset, open or replace the keypad yourself.
Communication Error While Sending DataGenmega D251100
This code commonly appears when the ATM cannot send transaction or status data.
- Restart the ATM and allow it to fully reload.
- Confirm the Ethernet cable is firmly connected.
- Confirm the modem and router have power and the internet connection is working.
- Restart the modem and router if needed.
If the error remains, contact Technical Support so the ATM’s communication programming can be reviewed.
Dispenser Is Not RespondingGenmega CDN0100
Restart the ATM and allow it to fully reload. If the code returns, note exactly when it appears and whether you hear the dispenser attempt to operate.
Contact Technical Support for further diagnosis. This error may involve the connection between the ATM computer and dispenser and should not be addressed through customer disassembly.
Still Need Help With Your ATM?
Error-code information is a starting point, not a substitute for diagnosis by a qualified technician. Stop if you are uncomfortable, if the guidance does not match your machine, or if the error returns.