(877) 538-2860
Getting Started With Your ATM
Everything you need to get your ATM set up, funded, monitored and ready for customers — with Ocean ATM support available whenever you need us.
Need assistance? Call 877-538-2860 and follow the prompts for Technical Support.
Start Here
Your First Four Steps
Once your ATM arrives, these are the key steps to getting it operational and keeping everything running smoothly.
Set Up Your ATM
Position the machine, connect power and communications, install receipt paper and allow the ATM to boot completely.
Load & Program Cash
Load clean bills into the cassette and enter the correct cash amount into the ATM before beginning transactions.
Test the ATM
Complete a test withdrawal to confirm the ATM is communicating, dispensing properly and ready for customers.
Set Up Monitoring
Request online reporting access and low-cash alerts so you can monitor transactions and ATM cash levels.
Customer Resources
The Tools You’ll Use Most
Save these resources. They cover the most common tasks you’ll need as an Ocean ATM customer.
ATM Training Center
Step-by-step videos for cash loading, receipt paper, settlement procedures and everyday ATM operation.
View Training Videos →Online Reporting Access
Request access to transaction reporting, reconciliation information and low-cash text alerts.
Request Online Access →Request Receipt Paper
Keep spare receipt paper on-site and request additional rolls whenever your supply begins running low.
Request Receipt Paper →ATM Setup
Receiving & Setting Up Your ATM
Your machine arrives programmed for your account. Follow these basic steps before putting it into service.
Initial Setup Checklist
Complete each step before accepting customer transactions.
- Place the ATM in its intended location.
- Connect the ATM to power.
- Connect Ethernet or your cellular router, if applicable.
- Unlock the upper cabinet and turn the ATM power switch ON.
- Allow the complete boot-up sequence to finish.
- Install receipt paper.
- Load and program cash into the ATM.
- Run a test withdrawal before opening the ATM for customer use.
Cash Management
Loading & Programming Cash
Vault cash is the money placed inside your ATM for customers to withdraw. After physically loading cash, the ATM must also be told how many bills are in the cassette.
Important: Loading Cash Has Two Parts
First, physically load the bills into the cassette. Then use the ATM's operator menu to program the amount you added. If the bill count is not entered correctly, the ATM may not dispense.
Genmega G2500
- Enter the ATM's Operator / Supervisor menu using your assigned passcode.
- Review or print the current cassette total before adding additional cash.
- Remove the cassette and load clean, flat bills.
- Reinsert the cassette securely until it is fully seated.
- Select Add Cash, enter the bill count you loaded and confirm.
- Complete a test dispense.
Hyosung Halo / Halo II
- Enter the ATM's Operator / Supervisor menu using your assigned passcode.
- Print or review the current cassette total for balancing.
- Remove the cassette, unlock it and load clean, properly aligned bills.
- Reinsert and secure the cassette.
- Use Settlement → Add Cash and enter the total bill count.
- Apply the new total and complete a test dispense.
Stay Ahead
Monitor Your ATM & Keep It Ready
A few simple habits can help prevent unnecessary downtime and make ATM management much easier.
Online Reporting & Alerts
Your online reporting portal gives you visibility into ATM activity without having to be standing in front of the machine.
- Review transaction activity
- Access reconciliation information
- Monitor ATM activity
- Set up low-cash text alerts
Simple Operating Routine
You do not need to constantly monitor the ATM. These quick checks help keep it available for your customers.
- Confirm the ATM screen is powered on
- Keep adequate cash in the cassette
- Make sure receipt paper is available
- Watch for low-cash or communication alerts
- Balance the ATM when replenishing cash
Understanding Your Money
Settlement & Monthly Reporting
ATM cash withdrawals and surcharge revenue are tracked electronically, giving you a clear record of ATM activity.
ATM Settlement Deposits
When customers withdraw cash, the transaction amount is electronically credited back to your designated settlement bank account according to the settlement schedule.
Monthly Statements & Reporting
Use your Ocean ATM reporting access to review transactions and reconciliation information throughout the month.
- Monthly statements are provided for your ATM activity.
- Monthly commission payments are generally deposited on or around the 10th for the prior month's activity.
- Your online portal provides reporting you can use for reconciliation.
- Contact Ocean ATM whenever you need help understanding settlement or reporting activity.
We’re Here to Help
Have a Question or Need ATM Support?
You never have to figure everything out on your own. Ocean ATM can help with everyday operation, cash loading, communications, transaction issues, reporting and technical support.
Looking Ahead
Grow With Ocean ATM
Once your first ATM is running smoothly, we can help when you are ready to refer another business or add another location.
Refer Another Business
Know another business that could benefit from an ATM? Send them our way through the Ocean ATM referral program.
View Referral Program →Ready for Another ATM?
If you are expanding to another location or want to add another machine, our team can help identify the right equipment and program.
Contact Ocean ATM →
