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SHIPPING & DELIVERY
Prepared with Care.
Delivered with Confidence.
This Shipping Policy explains how Ocean ATM processes, verifies, ships and delivers ATM machines, parts and related equipment—and what customers should do when a shipment arrives.
Last Updated: July 23, 2026This Shipping Policy applies to products shipped by Ocean ATM, Inc. (“Ocean ATM,” “we,” “us” or “our”). By placing an order, the customer agrees to provide accurate information, cooperate with reasonable verification requirements and follow the delivery-inspection procedures below.
Scope of This Policy
This policy governs order processing, shipment, tracking, freight delivery, inspection and shipping-related claims for ATM machines, parts, supplies and related equipment purchased from Ocean ATM.
A written quote, order form, promotion or separate signed agreement may contain additional or different shipping terms. If those terms conflict with this policy, the terms specific to that transaction will control.
Order Processing and Verification
All orders are subject to payment authorization, order review, verification and fraud screening before shipment.
Parts and Supply Orders
Parts and supply orders are typically processed within 1–3 business days after payment has been authorized and captured, order details have been approved, and any requested verification has been completed.
ATM Orders
ATM orders are typically processed within 1–3 business days after required programming and processing paperwork has been fully completed and electronically signed, payment has cleared, and any necessary verification is complete. Programming, customization, inventory availability or incomplete paperwork may affect the ship date.
Orders are not normally processed or shipped on weekends or holidays. Processing time is separate from carrier transit time.
Shipping Methods and Estimated Timeframes
Ocean ATM uses established carriers, including UPS, FedEx and licensed freight carriers. The appropriate carrier and service level may depend on the product, destination, weight, value and delivery requirements.
- Standard ground shipping: generally estimated at 2–7 business days after dispatch
- Freight shipments: generally estimated at 7–10 business days after dispatch, depending on destination
- Expedited shipping: may be available upon request, subject to availability, approval and additional charges
All processing and delivery timeframes are estimates, not guarantees. Weather, carrier capacity, freight-terminal schedules, holidays, address conditions and other events outside Ocean ATM’s control may cause delays.
Shipping Charges and Free-Shipping Offers
Shipping charges may be calculated at checkout, shown on a quote or included in advertised pricing. Any free-shipping offer applies only as stated in the applicable advertisement, product page or quote.
Unless Ocean ATM expressly states otherwise in writing, advertised free shipping for an ATM covers standard freight service to an eligible address in the continental United States and delivery to the ordinary exterior delivery point.
Additional charges may apply for special or extended delivery services, including:
- Delivery above or below the ground floor
- Inside delivery or movement beyond the exterior delivery point
- Liftgate service when not included in the quoted service
- Restricted-access, residential or limited-access locations
- Delivery appointments or narrow delivery windows
- Redelivery, storage, waiting time or address corrections
- Other services outside ordinary freight delivery
Special delivery needs must be disclosed before shipment so Ocean ATM can confirm availability and any additional charge. Carrier fees caused by undisclosed site conditions or a failed delivery attempt may be charged to the customer.
Standard ATM Freight Delivery
Unless specifically included in a written quote or order confirmation, standard ATM freight delivery is to the exterior delivery point at the shipping address. It does not include bringing the ATM inside, moving it to its operating location, navigating stairs or elevators, uncrating, bolting, installation, removal of packaging or removal of old equipment.
The delivery location must be reasonably accessible to the carrier. The carrier may determine the safest available exterior point based on roadway, parking, loading-area, weather and site conditions.
High-Value Shipment Controls
Because ATM equipment and certain parts are high-value products, Ocean ATM may use additional safeguards, including:
- Requiring a signature or authorized recipient at delivery
- Shipping only to a verified billing or business address
- Confirming billing, shipping, identity or business information
- Declining or restricting rerouting after dispatch
- Requesting government-issued identification or other documentation
- Contacting the customer or cardholder before shipment
Ocean ATM may delay or cancel an order when verification cannot be completed or an order appears unauthorized, fraudulent or unusually risky.
Shipment Confirmation and Tracking
When tracking is available, customers will generally receive shipment information after the order has been dispatched. Tracking numbers may take up to 24 hours to show carrier activity.
Freight carriers may contact the customer to coordinate delivery. Customers are responsible for monitoring tracking, responding promptly to carrier communications and being available to receive a signature-required or scheduled delivery.
Delivery, Inspection and Acceptance
Customers must inspect shipments promptly at delivery. For ATM and other freight deliveries, inspect the carton, pallet, wrapping, impact indicators and visible portions of the equipment before signing the carrier’s delivery receipt or Bill of Lading.
If the driver will not allow a reasonable inspection or the shipment appears seriously damaged, contact Ocean ATM promptly for guidance. If you accept the shipment, retain all packaging, pallet materials and paperwork until the equipment has been inspected and tested.
Acceptance without a notation of visible damage may substantially limit or prevent recovery from the carrier.
Damaged Shipments or Missing Items
Damage or missing items must be reported to Ocean ATM within 48 hours after delivery. The customer should provide:
- The order number and delivery date
- A copy or photograph of the signed delivery receipt or Bill of Lading
- Clear photographs of the exterior packaging, pallet and shipping labels
- Clear photographs or video showing the damage or missing contents
- A description of the affected product and condition
Do not discard packaging or attempt a repair without instructions from Ocean ATM. We will review the information and may assist with a carrier claim. A carrier may deny a claim when damage was not noted at delivery, packaging was discarded, notice was late or inspection procedures were not followed.
Reporting damage does not by itself authorize a return. Returns and warranty claims remain subject to our Returns and Warranty Claims Policy.
Lost, Delayed or Stolen Packages
Contact Ocean ATM if tracking does not update for an unusual period or a shipment appears lost in transit. We may work with the carrier to investigate, but carrier investigations and claim decisions can take time.
Ocean ATM is not responsible for theft, loss or damage occurring after the carrier confirms delivery to the address provided, except to the extent required by applicable law. Customers should provide a secure delivery location and arrange for an authorized person to receive high-value shipments.
If tracking shows “delivered” but the package cannot be located, check the delivery area, household or business recipients and nearby carrier-designated locations, then contact the carrier and Ocean ATM promptly.
Shipping Area and Restrictions
Standard online shipping is available within the continental United States. Orders to Alaska, Hawaii, United States territories or international destinations require advance approval and may involve additional charges, verification, documentation, taxes, duties, brokerage or special arrangements.
Ocean ATM may decline to ship to a destination restricted by law, carrier rules, product limitations, fraud concerns or operational constraints. The customer is responsible for any import duties, taxes, permits or compliance obligations assigned to the recipient unless a written agreement states otherwise.
Incorrect Addresses and Address Changes
Customers are responsible for providing a complete, accurate and accessible shipping address, recipient name, telephone number and delivery information.
Address changes must be requested immediately after the order is placed and are not guaranteed once processing or shipment has begun. For security reasons, Ocean ATM may require renewed verification or may decline a change to a different or unverified address.
Ocean ATM is not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer. Carrier address-correction, redelivery, return-freight, storage or related charges may be charged to the customer.
Order Holds and Fraud-Related Cancellations
Ocean ATM may place an order on hold while reviewing payment, identity, billing, shipping or fraud-risk information. We may cancel a transaction suspected of fraud, unauthorized activity or material misrepresentation.
If verification cannot be completed and Ocean ATM cancels the order, any refund due will be issued to the original payment method, subject to payment-provider processing times.
Customer-requested cancellation, return and refund eligibility is governed entirely by the Returns and Warranty Claims Policy and any separate written agreement applicable to the order.
Related Policies and Questions
This Shipping Policy should be read with Ocean ATM’s:
For delivery questions or to disclose special site requirements before ordering, please contact Ocean ATM.
SHIPPING QUESTIONS
Contact Ocean ATM
Tell us about stairs, limited access, inside-delivery needs or other site conditions before shipment so we can help arrange the appropriate delivery service.
416 Richmond Ave
Pt Pleasant Beach, NJ 08742
