Ownership: Your business purchases the equipment, handles cash replenishment and generally receives applicable surcharge revenue after processing-related costs.

Partnership: Ocean ATM supplies and supports the ATM while the location handles cash replenishment and first-line maintenance. Surcharge revenue is shared under the agreement.

Full-service placement: For qualifying locations, Ocean ATM provides and manages the equipment, maintenance, processing and cash loading.

Yes, for qualifying locations. Approval depends on expected transaction volume, customer traffic, location type, accessibility, security, connectivity and the responsibilities described in the placement agreement.

No. Full-service placement is intended for locations that meet Ocean ATM’s volume and operating requirements. Lower-volume businesses may be better served by purchasing an ATM or considering a partnership program.

That depends on the program. ATM owners and partnership locations typically replenish cash themselves or arrange approved vault cash. Under a qualifying full-service placement, Ocean ATM manages cash loading.

Review the ATM program comparison or submit an ATM consultation request with your location type and estimated traffic.

Ocean ATM sells new ATM equipment and may offer used inventory when available. Used equipment varies and is generally subject to current inventory, condition and pickup or delivery arrangements.

The Genmega G2500 is Ocean ATM’s primary recommendation for many convenience stores, restaurants, bars, salons, laundromats and other independent businesses. Review the current configuration and price on the G2500 product page.

Consider processing and pass-through network fees, optional cellular service, cash used to operate the ATM, optional extended warranty coverage and any site preparation or installation requirements.

Yes. An eligible business bank account is required for settlement and account reconciliation. Ocean ATM provides the applicable setup paperwork during activation.

Timing depends on equipment availability, completed paperwork, processing approval, programming, shipping and site readiness. Ocean ATM will provide a more specific expectation after reviewing the order and location.

The ATM securely sends an authorization request through the processor and participating network to the card-issuing institution. If approved, the ATM dispenses cash and records the transaction. Review the full transaction-flow guide.

Approved transaction activity is included in electronic settlement and reporting so the operator can reconcile dispensed principal, applicable surcharge income and processing-related fees. Timing can vary by processor, financial institution, weekends, holidays and the applicable program.

Use the same date range for beginning cash, cash loads, journal cash dispensed and the physical ending count. Expected ending cash equals beginning cash plus cash added and other adjustments, minus cash dispensed. Use Ocean ATM’s new interactive ATM Balancer Tool for instructions and over/short calculations.

Possible causes include date-range differences, transaction cutoff timing, weekends or holidays, reversals, pending activity, omitted cash loads or reviewing surcharge and withdrawal principal together. Compare equivalent periods and preserve the journal and bank records before requesting support.

Current Ocean ATM customers can request access to the supported reporting portal through the Online Login Request page.

Record the complete error code, terminal ID, equipment model and what occurred immediately before the error. Follow only approved first-line steps, then use Technical Support if the issue continues.

The ATM cannot complete withdrawals until it is replenished. Operators should monitor the available cash and transaction trends, then schedule loads before the terminal reaches a cash-out condition.

Eligible Ocean ATM customers can submit the terminal and shipping information through the ATM Receipt Paper Request page.

The Ocean ATM Training Center includes guidance for loading cash, replacing receipt paper, reviewing journals and handling common operator tasks.

Ocean ATM is headquartered in New Jersey and also operates in Key West, Florida. Equipment, processing and program availability extend to many locations across the continental United States, while on-site service and full-service placement coverage depend on the market and location.

Use the Customer Support hub to reach Technical Support, Account & Processing, Orders & Shipping, Training, Online Login and Receipt Paper resources.