Clear Returns.
Responsive Claim Support.

Scope of This Policy

This policy applies to equipment, parts, supplies and other products purchased directly from Ocean ATM through our website, by telephone, by email or through an Ocean ATM representative.

Products or services governed by a separate signed agreement may be subject to additional or different terms. Purchases made from another seller must be returned to that seller.

Return Authorization Is Required

Every return must be approved by Ocean ATM before it is shipped. To request authorization, contact [email protected] or use our contact page.

Include the order or invoice number, product, reason for the request, delivery date, product condition and photographs when requested. If approved, Ocean ATM will provide return instructions and any required return authorization number.

Eligibility for Return

A customer must request return authorization within 7 calendar days after delivery. Unless Ocean ATM confirms otherwise in writing, an eligible product must be:

• Unused, uninstalled and in new, resalable condition
• Complete with all components, keys, manuals, accessories and promotional items
• In its original packaging with labels, serial numbers and protective materials intact
• Free from damage, alteration, marking, missing items or signs of use

Meeting these conditions permits consideration of a request but does not guarantee approval. Ocean ATM may request photographs or other information before issuing authorization.

ATM Returns and Programmed Equipment

An ATM that has been programmed for a customer is not automatically excluded from return solely because programming was completed. Ocean ATM may consider an ATM return when the machine remains unopened, unused, uninstalled and otherwise satisfies this policy.

An approved ATM return is subject to the 15% restocking fee. The customer must arrange and pay all return freight, insurance, liftgate, pickup and other transportation charges. Ocean ATM does not arrange or pay return freight unless it agrees otherwise in writing.

Non-Returnable Items

Unless Ocean ATM expressly approves an exception in writing, the following are non-returnable and non-refundable:

• Used, installed, activated, altered or damaged equipment or parts
• Opened ATM machines or equipment that is no longer in new, resalable condition
• Special-order, personalized, modified or custom-manufactured products
• Software, licenses, digital products, programming services or activated services
• Electrical or electronic parts that have been installed or connected
• Clearance, liquidation, closeout or final-sale items
• Items missing original packaging, components, accessories, keys or documentation

A defect or valid warranty issue is handled under the claim provisions below and does not automatically create a right to return the product for a refund.

Restocking Fees and Non-Refundable Charges

Approved non-defective returns are subject to a 15% restocking fee, deducted from the approved refund. Original shipping, freight, handling, programming, special-delivery, processing and related charges are non-refundable.

Additional deductions may apply for missing parts, damaged packaging, cleaning, testing, reconditioning, reprogramming, freight damage or any reduction in resale value. If an item arrives in a condition that makes it ineligible, Ocean ATM may deny the refund.

Return Shipping Responsibility

The customer is responsible for arranging and paying return shipping or freight unless Ocean ATM confirms otherwise in writing. Returns must be securely packaged for the product’s size, weight and method of transportation.

• Use the original packaging and pallet whenever required
• Insure the shipment for its full value
• Use a trackable carrier and retain the tracking or freight documents
• Follow all orientation, strapping and packaging instructions
• Prepay all transportation and accessorial charges

Risk of loss remains with the customer until the authorized return is delivered to and accepted by Ocean ATM. Ocean ATM is not responsible for loss or damage during return transit.

Inspection and Refund Processing

Receipt of a returned product does not constitute acceptance. Ocean ATM will inspect the item for eligibility, completeness, condition, serial-number verification and compliance with the authorization.

If approved after inspection, the net refund will generally be issued to the original payment method within 5–10 business days. Financial institutions may require additional time to post the credit.

Ocean ATM may deny a refund or reduce it by applicable fees and losses if the item does not satisfy this policy. A rejected item may be held for customer pickup or returned at the customer’s expense.

Products Damaged During Delivery

Inspect every shipment promptly. Visible freight damage, missing pieces, crushed cartons, punctures, broken wrap or pallet damage should be photographed and written on the carrier’s delivery receipt before signing.

Notify Ocean ATM of shipping damage within 48 hours of delivery and provide photographs of the product, packaging, pallet, shipping label and damage, together with the delivery receipt and order information.

Additional delivery rules appear in our Shipping Policy.

Defective or Incorrect Products

If you believe a product is defective or incorrect, stop using or installing it and contact Ocean ATM promptly. We may require photographs, serial numbers, error information, troubleshooting, diagnostic testing or return of the product for evaluation.

Ocean ATM will determine the appropriate process based on the product, reported issue, manufacturer requirements and applicable warranty. Available remedies may include technical assistance, repair, replacement, parts support, manufacturer claim coordination or another remedy required by applicable law.

Manufacturer Warranty Claims

Many ATM machines and parts include a limited warranty provided by the manufacturer. The applicable manufacturer—not Ocean ATM—determines warranty eligibility, scope, duration, exclusions and remedy unless Ocean ATM separately provides an express written warranty.

Claims must follow the manufacturer’s procedures and may require troubleshooting, proof of purchase, serial numbers, photographs, diagnostic information, return authorization or shipment of a part or component. Ocean ATM will reasonably assist in coordinating a valid manufacturer claim when applicable.

A manufacturer may elect to repair or replace an eligible component rather than replace the entire product or provide a refund. Replacement parts may be new, refurbished or functionally equivalent as allowed by the manufacturer’s terms.

Costs Generally Not Covered by Manufacturer Warranty

Unless a manufacturer warranty, separate Ocean ATM warranty, maintenance program or service agreement expressly states otherwise, warranty coverage generally applies only to eligible replacement parts or the manufacturer’s specified remedy. It may exclude:

• Labor, troubleshooting and diagnostic charges
• Travel, mileage, onsite service and service-call charges
• Shipping, freight, insurance and expedited delivery
• Removal, installation, programming and reinstallation
• Loss of use, lost revenue, business interruption or incidental expenses
• Damage caused by misuse, improper installation, power issues, vandalism, water, pests, accidents, unauthorized repair or failure to follow instructions
• Consumables, cosmetic conditions and ordinary wear and tear

Coverage under an Ocean ATM extended warranty or service program is controlled by the written terms of that program.

Order Cancellations

A cancellation request is not effective until Ocean ATM confirms acceptance in writing. Eligibility depends on order status, verification, procurement, programming, customization, processing and shipment.

Orders that have shipped cannot be canceled and must follow the authorized return process. Special-order, custom, activated or completed services may not be cancelable. Applicable fees and non-refundable costs may be deducted from any approved refund.

Fraud and Chargeback Protection

Ocean ATM monitors transactions for fraud and may verify identity, payment, billing, shipping and order information. By completing a purchase, the customer represents that the payment method is authorized.

A customer should contact Ocean ATM promptly to address a return, delivery or warranty concern through this policy. Ocean ATM reserves the right to contest improper or unwarranted chargebacks and provide relevant order records, communications, verification information, delivery confirmation and policy acceptance to the payment provider.

Other Policies and Agreements

This policy should be read with Ocean ATM’s Terms and Conditions, Shipping Policy and Privacy Policy.

If a separate signed processing, placement, partnership, equipment, maintenance, warranty or service agreement contains terms that conflict with this website policy, the separate signed agreement controls for the subject matter it covers.

Changes to This Policy

Ocean ATM may revise this policy to reflect changes in products, services, manufacturer requirements or business practices. The revised policy will be posted on this page with an updated “Last Updated” date.

The policy in effect when an order is placed generally applies to that order, subject to any controlling signed agreement and applicable law.