Tranax


Tranax Error Codes


Error Code


Description

Resolution

00000

Normal Status

Normal Status

20001

Unable to detect a cassette

Remove and replace cassette – check
the micro-switch located on the
inside left wall of the dispenser.
Adjust the micro-switch if needed. Also check the white plastic clips
that hold the cassette in place; if
they are broken, the cassette will
not stay in the dispenser.

20002

Low Cash

Low cash warning sensor on dispenser
is open. When “Low Cash Warning” is
enabled in the Transaction Setup
menu, this sensor will open when the
cassette reaches (+/-) 75 bills. If
this machine is typically stocked
with a low number of bills, we
recommend disabling this function.

20003

Reject Bin is Full

Empty reject bin – if bin is empty,
do a Cassette Total (from the
settlement menu). If that doesn’t
help, then check that AP, BIOS and CDU ROM versions are compatible.

20004

Vault Door is Open

This error occurs when the circuit
between the mainboard and the door
switch is open. Check vault door
switch. This white plunger switch is
located in the upper left corner of
the vault, or along the front
edge of the cash dispenser tray.
Also check that black and white 2-wire connector is properly connected
at rear of main board. Move the
vault switch forward to aid door
clearance problems. Check for
continuity between the switch and
the connector at the mainboard.

 


Tranax Error Codes (continued)


Error Code

Description

Resolution

20005

CDU Type Mismatch

CDU ROM does not match AP software.
The dispenser and mainboard are
programmed with a country code (USA
or Canada). The two codes must
match. If they do not, the 20005
error will occur – in which case the CDU will need to be reprogrammed to
match the AP on the mainboard. Also,
this error can occur if the wrong parameters are entered
when the CDU is programmed.

20010

Receipt Paper Jam

Remove jammed paper – release
receipt paper drawer by pressing the
tab with the green sticker located
at the front of the printer. In most
cases you may have to remove the
printer to locate difficult jams.
NOTE: Do NOT use metal objects to
clear jams; use a business card or
stiff paper. Make sure you are
using only 21# paper. Paper of a lesser
thickness is more prone to jamming.

20012

Receipt printer feed lever open

Close the feed tray on the printer.
If the paper tray is already closed,
try opening and closing the tray
and/or
try the printer reset switch.
If these methods are unsuccessful, the printer may require
service.

20013

Receipt paper is empty

Replenish the paper roll. If there
is already paper in the printer, look
for jams or obstructions. Try the
printer reset switch. If it still
has the error the printer may
require service.

20014

Thermal printer is overheated

If this error occurs during the
printing of a long journal, allow the printer to cool and try
again. You may also want to try the
reset button on the printer to clear
this error. If this error persists,
the printer will require service.

20215

CDU detects bills prior to
dispensing

While the ATM was
initializing it detected a blocked
sensor in the cash dispenser (CS2
sensor). Remove any jammed bills
from the dispenser. If no bills are
present, try using compressed air to
clean the dispenser (a sensor may be
blocked by dust). Check and reseat
all belts. Loose belts can slip off
rollers and block sensors.

21315

CDU detects bills prior to
dispensing

While the ATM was
initializing it detected a blocked
sensor in the cash dispenser (CS13
sensor). Remove any jammed bills
from the dispenser. If no bills are
present, try using compressed air to
clean the dispenser (a sensor may be
blocked by dust). Check and reseat
all belts. Loose belts can slip off
rollers and block sensors.

21A15

CDU detects bills prior to
dispensing

While the ATM was
initializing it detected a blocked
sensor in the cash dispenser (CS1A
sensor). Remove any jammed bills
from the dispenser. If no bills are
present, try using compressed air to
clean the dispenser (a sensor may be
blocked by dust). Check and reseat
all belts. Loose belts can slip off
rollers and block sensors.

21B15

CDU detects bills prior to
dispensing

While the ATM was
initializing it detected a blocked
sensor in the cash dispenser (CS1B
sensor). Remove any jammed bills
from the dispenser. If no bills are
present, try using compressed air to
clean the dispenser (a sensor may be
blocked by dust). Check and reseat
all belts. Loose belts can slip off
rollers and block sensors.

24A15

CDU detects bills prior to
dispensing

While the ATM was
initializing it detected a blocked
sensor in the cash dispenser (CS4A
sensor). Remove any jammed bills
from the dispenser. If no bills are
present, try using compressed air to
clean the dispenser (a sensor may be
blocked by dust). Check and reseat
all belts. Loose belts can slip off
rollers and block sensors.

24B15

CDU detects bills prior to
dispensing

While the ATM was
initializing it detected a blocked
sensor in the cash dispenser (CS4B
sensor). Remove any jammed bills
from the dispenser. If no bills are
present, try using compressed air to
clean the dispenser (a sensor may be
blocked by dust). Check and reseat
all belts. Loose belts can slip off
rollers and block sensors.

90001

Error during card swipe

This error occurs when customer
attempts to swipe their card are
unsuccessful. It may indicate that
the card reader needs to be cleaned,
repositioned or simply that the
customer didn’t swipe their card
properly. If persistent, clean and
test the card reader in diagnostics.
NOTE: it is very common to see this
error in the error summary and does
not usually indicate a bad or
defective part.

A0008

Receipt paper cutter error

Remove any jammed paper. You may
need to remove the printer to clear
jams. NOTE: Do not use metal objects
to clear the jam. Use a business
card or stiff paper to clear jams.
Otherwise try the reset button, or
have the printer serviced.

A0803

Receipt Paper Jam

Remove jammed paper – release
receipt paper drawer by pressing the
tab with the green sticker located
at the front of the printer. You may

need to remove the printer from the
ATM to access the jam. NOTE: Do not
use metal objects to clear jams; use
a business card or stiff paper.


A0808

Receipt paper cutter error

Remove any jammed paper. You may
need to remove the printer to clear
jams. NOTE: Do not use metal objects
to clear the jam. Use a business
card or stiff paper to clear jams.
Otherwise try the reset button, or
have the printer serviced.

ADN01

No Response for 30 seconds after
send command

ADN04

Printer connection error

Check cables between printer and mainboard; remove cables (even
though they may be attached) and
re-connect. Use an electrical parts
contact cleaner to clean the
terminals. Try the reset button on
the printer. If this error is
persistent, the printer or mainboard
may require service.

ADN0F

Printer connection error

Check cables between printer and mainboard; remove cables (even
though they may be attached) and
re-connect. Use an electrical parts
contact cleaner to clean the
terminals. Try the reset button on
the printer. If this error is
persistent, the printer or mainboard
may require service.

ADNxx

Printer connection error

Check cables between printer and mainboard; remove cables (even
though they may be attached) and
re-connect. Use an electrical parts
contact cleaner to clean the
terminals. Try the reset button on
the printer. If this error is
persistent, the printer or mainboard
may require service.

Axxx2

Thermal printer is overheated –
during operation

If this error occurs during the
printing of a long journal, allow the printer to cool and try
again. You may also want to try the
reset button on the printer to clear
this error. If this error persists,
the printer will require service.

Axxx3

Receipt Paper Jam

Remove jammed paper – release
receipt paper drawer by pressing the
tab with the green sticker located
at the front of the printer. You may
need to remove the printer from the
ATM to access the jam. NOTE: Do NOT
use metal objects to clear jams; use
a business card or stiff paper.

Axxx4

Receipt paper is empty

Replenish the paper roll. If roll
still has paper, try the reset button on the
printer. If these methods are
unsuccessful, the printer requires
service.

Axxx5

Receipt paper is jamming during
loading

Remove any jammed paper and then
reload. You may need to remove the
printer to clear jams. NOTE: Do not
use metal objects to clear the jam.
Use a business card or stiff paper
to clear jams. Try the
reset button or have the printer
serviced.

C0000

No Error(Normal)

C0011

CDU sensor is tripped

This indicates that during a
dispense, the sensor located at the
front of the CDU shows a blockage
(CS13 or CS2). The primary reason
for this is a bill which bounces
back from the cash tray (sometimes
from a customers fingers). Check the
front of the CDU and the cash tray
for blockage. Reinitialize the ATM
to put back in service. In the case
of a dispute from the error, use CDU
data in the journal to verify how
many notes were actually dispensed.

C0012

Reject gate timing sensor not
cleared

C0014

CDU sensor is tripped

Similar to the COO11 error, this
would indicate a bill jam close to
the exit of the CDU or near the
reject bin. Check for jammed notes
or blocked sensors.

C001x

CDU sensor is tripped

Most typically a COO11 error, this
would indicate a bill jam at the
exit sensor of the cash dispenser.
This is usually caused by a customer putting
fingers in the cash drawer during
dispense. Other than upgrading the
cash tray or using a sign to warn
customers, you can loosen the screws
that hold the dispenser and slide it
back.

C0028

CDU sensor is tripped

Check dispenser for jammed bills and
restart the machine. If no bills are
present, try using compressed air to
clean the dispenser (a sensor may be
blocked by dust). If this fails, the
dispenser may require service.

C002x

CDU sensor is tripped

Check dispenser for jammed bills and
restart the machine. If no bills are
present, try using compressed air to
clean the dispenser (a sensor may be
blocked by dust). If this fails, the
dispenser may require service.

C0030

CDU motor failure

Motor speed (measured at the encoder
wheel) was not within specifications. Verify
that CS8 or encoder wheel sensor is
in place and wire connection is
good. This can indicate a bad motor or
encoder sensor.

C0031

CDU Gate solenoid error

The CDU did not respond to its
solenoid function check. Check the
wiring connections to the solenoid(s).
Check wiring connections to the CDU
main board.

C0032

Outlet solenoid error

Check and verify all connections to
the dispenser circuit board. Check
wiring to the solenoid(s).

C0033

CDU Encoder error

Usually caused by loss of battery
power to the CDU mainboard. The only
way to recover from this error is to
reprogram the CDU data. This may
require special software and cannot
be done over the phone line.

C0034

Double Note detect module failure

Double detect module reporting
error; check wiring to the module.

C0035

Double Note detect module failure
(2)

Double detect module reporting
error; check wiring to the module.

C0036

Detected notes in path before
initializing

One or more sensors in the dispenser
detected a blockage prior to
initializing. Check for notes in the
cash dispenser. If no bills are
present try using compressed air to
clean the dispenser (a sensor may be
blocked by dust). The
dispenser may require service.

C0037

Sensor(NS7) for detecting Double is
covered during dispensing note

C0039

Gate sensor open during initializing

Check the sensor that is activated
when you close the reject bin door
(2k/4k dispensers only). If the
sensor is not being pressed then the
error will occur. Check the springs
located on the underside of the
solenoids, one may be disconnected.
Otherwise the CDU will require
repair or replacement.

C003B

Notes detected during installation

Check for notes in the cash
dispenser. If no bills are present,
try using compressed air to clean
the dispenser (a sensor may be
blocked by dust). The
dispenser may require service.

C0040

Cassette removed during dispense

Reset the cassette; check position
of microswitch on right rear wall of
cassette bay in the dispenser. Check
the condition of the white plastic
cassette retaining clips in the
dispenser.

C0041

Tried to dispense notes more than 5
times

Check the condition of the cash in
the cassette. Verify that the cash
is of good quality. The CDU belts or
the cassette rollers may need to be
cleaned with rubbing alcohol. Check
that the denomination in Transaction
Setup matches the actual
denomination loaded.

C0042

Note jam

Check for notes in the cash
dispenser. If no bills are present,
try using compressed air to clean
the dispenser (a sensor may be
blocked by dust). The
dispenser may require service

C0043

More than 10 notes rejected during
one transaction

Verify the quality of the cash.
Straighten and shuffle cash in the
cassette. Check the reject analysis
to determine the cause of reject
(reports menu). If the cash is of
good quality, try cleaning
the cassette and dispenser.
Service to cassette or
dispenser may be required.

C0044

More than 5 notes rejected
consecutively

Verify the quality of the cash.
Straighten and shuffle cash in the
cassette. Check the reject analysis
to determine the cause of reject
(reports menu). If the cash is of
good quality, try cleaning
the cassette and dispenser.
Service to cassette or
dispenser may be required.

C0046

CDU Hardware Failure

Error reported during CDU
initialization. Check cabling and
potential blockages and power-cycle
the ATM.

C0047

Feed error

This error occurs when the dispenser
attempts to pull a bill from the
cassette and is unsuccessful before
the dispenser times out. Depending
on the model of dispenser, there are
different causes and possible
solutions – ranging from rollers
that need cleaning or the cassette
being empty, to the ATM requiring a firmware upgrade
to the CDU.

C0048

Incorrect bill count

Verify cash count in the Settlement
menu.

C004A

Jammed notes

Check for notes in the cash
dispenser. If no bills are present,
try using compressed air to clean
the dispenser (a sensor may be
blocked by dust). The
dispenser may require service.

C004B

Long note detected 3 times
consecutively

Verify the quality of the cash.
Straighten and shuffle cash in the
cassette. Try cleaning the cassette
and dispenser. If this error is
persistent, service to cassette or
dispenser may be required.

C004C

Miscount of notes between sensors

Verify operation of exit gate. Check
the number of dispensed notes. Clean
the dispenser and test using
diagnostics. Dispenser may require
service.

C004D

Cash cassette not properly set

Reset the cassette; check position
of microswitch on right rear wall of
cassette bay in the dispenser. Check
the condition of the white plastic
cassette retaining clips in the
dispenser. On the MB1000 check condition of
the clutch alignment screw.

C004E

Miscount of notes between sensors

Test CDU using diagnostics; use
journal to verify amount of
dispensed notes versus requested
notes. Clean dispenser and cassette.
If error is persistent the dispenser
may require service.

C004F

Miscount of notes between sensors

Test CDU using diagnostics; use
journal to verify amount of
dispensed notes versus requested
notes. Clean dispenser and cassette.
If error is persistent the dispenser
may require service.

C0050

Power failure during dispense

Remove any notes from path. Before
reinitializing the ATM, verify the
number of dispensed notes in
the cassette against the journal.

C0051

Over 150 notes requested

Possibly due to too many rejects. May require repair or cleaning if
persistent. Check the Reject
Analysis; this may help determine
the cause. Cash quality and condition
of the rollers in the cassette can
affect this condition.

C0052

Detected notes in path after
dispense

Remove any notes from path; verify
amount of dispensed notes. Clean
dispenser. Verify the number of
bills against the journal.

C0053

CDU double detect module failure.

Double detect module may require
adjustment. Check wiring and CDU
mainboard connections.

C0055

Detected long notes at outlet sensor

(See definition of C0011 error.) This
is typically a bounce-back of a bill
during dispense causing the exit
sensor to remain blocked for a
longer time than is expected.

C0056

Exit gate sensor failure

Check condition of exit gate and
the exit gate sensor.

C0057

Cassette information is not properly
set

CDU programming is not accurate or
complete.

C0059

Cash cassette 2 removed prior to
dispense.

Set the cash cassette. Inspect the
cassette detection microswitch.
Reposition the microswitch if
necessary.

C005A

Cash cassette 1 removed prior to
dispense

Set the cash cassette. Inspect the
cassette detection microswitch.
Reposition the microswitch if
necessary.

C005B

Cash cassette 2 misfeed

Check cassette for jams; check
condition of bills in cassette.

C005D

Double detect constantly

Inspect double detect module and
adjust as necessary. Check and clean
the cassette and rollers; verify the
quality of cash.

C005E

Dispense command size check error

Re-initialize machine, verify
connections to mainboard. Check for
unplugged sensors.

C005F

Dispense command error

Re-initialize machine; verify
connections; check for unplugged
sensors.

C006x

Sensor failure

Check for notes in the cash
dispenser. If no bills are present,
try using compressed air to clean
the dispenser (a sensor may be
blocked by dust). The
dispenser may require service

C007x

Sensor failure


Check for notes in the cash
dispenser. If no bills are present
try using compressed air to clean
the dispenser (a sensor may be
blocked by dust). The
dispenser may require service

C0081

Double detection sensor #5 not
cleared during note transport

C0082

Shutter failure

Check all wiring connections to CDU
mainboard. Reinitialize CDU

C0083

Stacker sensor failure

Check all wiring connections to CDU
mainboard. Reinitialize CDU

C0084

Shutter close error

Check all wiring connections to CDU
mainboard. Reinitialize CDU.

C009F

3Cassette misfeed error

Check if notes available in cassette.

C00AB

Notes detected before initializing

Clear notes from dispenser. Dust or foreign object
could be blocking
sensor.

C00C7

CS12 Sensor blocked

MB2100T – The CS12 sensor, which is
located at the upper part of the
cash tray, was blocked while the
machine was either dispensing or
initializing. Clear the cash tray of
any bills or foreign objects. If the
error persists, the vault assembly
may need to be removed to inspect
and/or
access the cash tray sensors.

C00C8

CS14 Sensor blocked

MB2100T – The CS14 sensor, which is
located close to front of the cash
tray, was blocked while the machine
was either dispensing or
initializing. Clear the cash tray of
any bills or foreign objects. If the
error persists, the vault assembly
may need to be removed to inspect
and/or
access the cash tray sensors.

C00C9

CS12 & CS14 Sensors blocked

MB2100T – Both the CS12 and CS14
sensors were blocked while the
machine was either dispensing or
initializing. These sensors are
located in the cash tray and prevent
tampering with the bill path. Clear
the cash tray of any bills or
foreign objects. If the error
persists, the vault assembly may
need to be removed to inspect and/or
access the cash tray sensors.

C00D0

Sensor block while dispensing

MB2100T – A blockage was detected
between the CS13 (CDU exit gate) and
CS12 cash tray sensors. Both sensors
must be blocked for this error to
occur. There may be
a note stuck in the upper part of
the cash tray ramp. Try clearing the
cash tray of notes or foreign
objects. Open the vault and slide
the dispenser back to access the
exit gate area.

C00D1

Sensor blocked while dispensing

MB2100T – A blockage was detected
between the CS12 (upper cash tray
sensor) and CS14 (lower cash tray
sensor). Both sensors must be
blocked for this error to occur. There may be a note stuck
in the cash tray ramp. Try clearing
the cash tray of notes or foreign
objects. Open the vault and slide
the dispenser back to access the
exit gate area.

C00E0

NS2A, NS2B dark

Nanocash only. Verify connections
to sensors. Check wiring to mainboard.

C00E1

NS4 dark

Verify connections to NS4 sensor.
Check all wiring to mainboard.

C00FF

Sensor blocked

N/A

CANCE

User canceled transaction at
surcharge

This is not an error, but rather a
statistic to notify how many users
respond “no” to the surcharge
notification.

CDN01

No Response after send command

CDN05

CDU connection failure

Check cables between CDU and
mainboard; remove cables (even
though they may be attached) and
re-connect. Use an electrical parts
contact cleaner on terminals. This
error is of concern only if it is
repeated. Outside interference (such
as neon signs and lights) may
cause it.

CDN0F

CDU connection failure

Check cables between CDU and
mainboard; remove cables (even
though they may be attached) and
re-connect. Use an electrical parts
contact cleaner on terminals. This
error is of concern only if it is
repeated. Outside interference (such
as neon signs and lights) may
cause it.

CDN11

No Response after 3 retry of command

CDN12

No Response between ENQ-ACK after 5
retry of ENQ

CDN13

No Response after 5 retry because of
timeout between STX-BCC interval

CDNxx

CDU connection failure

Check cables between CDU and
mainboard; remove cables (even
though they may be attached) and
re-connect. Use an electrical parts
contact cleaner on terminals. This
error is of concern only if it is
repeated. Outside interference may
cause it (neon signs, lights).

D0001

Modem initialization error

Check modem in diagnostics or modem
test. If persistent, it could be a
defective modem. Note: If the modem
is defective, this error will most
likely occur frequently. One or two
instances of this error do not
usually indicate a defective part.

D0002

Reversal transaction failed.

The ATM attempted to do a reversal
and could not. Check transaction
with the processor. Verify CDU
functionality with diagnostics.
Verify phone connection. Look in
error summary for D1800, D2000.

D0005

Undefined network processing error

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0011

Format error in the message.

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0012

Invalid Transaction

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0013

Invalid Amount

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0014

Invalid Card Number

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0019

Reenter the entire transaction

Code reported by host processor (Shazam).
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0020

Surcharge screen should have been
displayed

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0024

Exceeds issuer withdrawal limit

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0031

Issuer financial institution is not
supported by a processor

Code reported by host processor (Shazam).
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0039

No credit account

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0041

No credit account found for the CCN

Code reported by host processor (Shazam).
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0043

Stolen Card

Code reported by host processor (Shazam).
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0050

Transaction is not approved

Code reported by host processor (Shazam).
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0051

Insufficient funds

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0052

No checking account

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0053

No savings account

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0054

Expired Card

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0055

Invalid PIN

Code reported from host processor –
Verify all programming. In the case
of a new installation, if master
keys are not bound properly,
Terminal ID is not active or if
programming is not correct for the
host this can occur. If all
programming appears correct, contact
the processor and have them trace
the Terminal ID.

D0056

No card record found

Code reported by host processor (Shazam).
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0057

Transaction not permitted – card

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0058

Transaction not permitted – Terminal

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0059

Customer should contact his or her
financial institution

Code reported by host processor (Shazam).
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0060

Allowable withdrawal limit is
exceeded

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0061

Exceeded withdrawal limit

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0065

Exceeds withdrawal frequency limit

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0067

Capture card at the terminal
(requires card be picked up at ATM
only).

Code reported by host processor (Shazam).
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0075

Number of PIN tries exceeded

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0078

No Account

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0080

Invalid Date

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0081

Time out: response not received in
time allowed (SHAZAM switch-in-front
(SIF) terminals).

Code reported by host processor (Shazam).
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0082

Cashback limit exceeded.

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0083

Cannot verify PIN

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0084

Processor not available; acquirer
processor unable to send message

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0086

Cannot verify PIN

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0090

Cutoff complete for terminal; cannot
process prior days business

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0091

Bank unavailable

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0092

System unavailable

Code reported by host processor.
Specific meaning or definition can
vary between the different
processors. Contact your ISO or
processor if you encounter an
excessive amount of these errors, or
you cannot complete a test
transaction because of this error.

D0093

Transaction serial number mismatch

Verify all programming; contact host
processor.

D0094

Record format mismatch

Verify all programming; contact host
processor.

D0095

Routing ID mismatch

Verify Routing ID number; contact
host processor.

D0096

Terminal ID mismatch

Verify Terminal ID number; contact
host processor.

D0097

Response type mismatch (reversal)

Verify all programming; contact host
processor.

D0098

Response type mismatch (day-close)

Verify all programming; contact host
processor.

D0099

Response type mismatch
(Configuration)

Verify all programming; contact host
processor.

D009A

Response type mismatch (Withdrawal,
Balance, Transfer)

Verify all programming; contact host
processor.

D009B

STX omitted

Verify all programming; contact host
processor.

D009C

ETX omitted

Verify all programming; contact host
processor.

D009D

FS omitted (after response code)

Verify that version of Mini-Bank
software matches host processor.
Contact host processor.

D009E

FS omitted (after retrieval
reference number)

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Contact host
processor.

D009F

FS omitted (after system trace audit
number)

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Contact host
processor.

D00A0

FS omitted (after account balance)

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Contact host
processor.

D00A1

FS omitted (after available balance)

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Contact host
processor.

D00A2

FS omitted (after available balance)

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Contact host
processor.

D00A3

FS omitted (after authorization
response text)

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Contact host
processor.

D00A4

ETX is in wrong place

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Contact host
processor.

D00A5

FS omitted (after total cash
dispense amount in day close)

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Contact host
processor.

D00A6

FS omitted (after total non cash
dispense amount in day close)

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Contact host
processor.

D00A7

FS omitted (after surcharge amount
in day close message)

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Contact host
processor.

D00A8

FS omitted (after surcharge amount
in configuration message)

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Check that
Dual Master Key is disabled (non Coredata). Contact host processor.

D00A9

ETX omitted (from configuration
message)

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Contact host
processor.

D0100

Transaction approved

D0101

Expired card

D0102

Unauthorized usage

D0103

PIN error

D0104

Invalid PIN

D0105

Bank unavailable

D0106

Card not supported

D0107

Insufficient funds

D0108

Ineligible transaction

D0109

Ineligible account

D0110

Number of daily withdrawals exceeded

D0111

Cannot process transaction

D0112

Amount too large

D0113

Account closed

D0114

PIN tries exceeded

D0115

Database problem

D0116

Withdrawal limit already reached

D0117

Invalid amount

D0118

External decline

D0119

System error

D0120

Contact card issuer

D0121

Routing lookup problem

D0122

Message edit error

D0123

Transaction not supported

D0124

Insufficient funds

D0125

Western Union sender data error

D0126

Western Union receiver data error

D0127

CRC error

D0128

Pre-pay transaction failed

D0129

Pre-pay transaction rejected

D0130

Invalid mobile phone number

D0131

Pre-pay account limit reached

D0132

Pre-pay system unavailable

D0133

Response would exceed message size
limit

D0134

Necessary information missing to
process transaction

D0135

Second Invalid PIN(second “Invalid
PIN” try in a row and one try is
left before deactivation)

D0300

Modem is not responding

Use diagnostic or modem test to test
modem. If error is persistent, modem
may be defective.

D1000

No Connection

Use diagnostic or modem test to test
modem. If error is persistent, modem
may be defective.

D1100

ENQ not received from host

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Contact host
processor.

D1200

Transmission error

Use diagnostic or modem test to test
modem. If error is persistent, modem
may be defective.

D1300

NAK sent 3 times to host

Verify host phone number – See
D170x. If persistent, it could be a
defective modem.

D1500

Modem connection time out – host not
responding

Verify host phone number – verify
modem speed – See D170x. If
consistent, modem may be defective.

D1702

Modem connection error

Phone line connected to ATM will not
support data communication. An in-line
filter may help this. Excessive EMI
emissions from outside sources (such
as neon
signs or a freezer) are likely causes.
This can also be a problem with
programming. Check all programming
(especially Dual Master Key setting
and Host Processor Mode).

D1704

Modem connection error

Phone line connected to ATM will not
support data communication. An in-line
filter may help this. Excessive EMI
emissions from outside sources (such
as neon
signs or a freezer) are likely causes.
This can also be a problem with
programming. Check all programming
(especially Dual Master Key setting
and Host Processor Mode).

D1706

Modem connection error

Phone line connected to ATM will not
support data communication. An in-line
filter may help this. Excessive EMI
emissions from outside sources (such
as neon
signs or a freezer) are likely causes.
This can also be a problem with
programming. Check all programming
(especially Dual Master Key setting
and Host Processor Mode).

D170x

Modem cannot support connection –
excessive line noise (usually
D1704/06)

Phone line connected to ATM will not
support Data-communication. IAn in-line
filter may help this. Excessive EMI
emissions from outside sources (such
as neon
signs or a freezer) are likely causes.
This can also be a problem with
programming. Check all
programming (especially Dual Master
Key setting and Host Processor
Mode).

D1800

No dial tone

Verify that incoming phone line is
plugged into “line” rather than
“phone” on mainboard. Phone line
may be in use or is being shared with
another phone device (FAX, POS,
phone). NOTE: This error occurs only
if there is no dial tone at the mainboard.

D1900

No answer

Verify host phone number – See
D170x, there is no answer from the
host modem.

D2000

Phone line Busy

ATM modem is receiving a busy signal
when it dials out.
Verify host phone number (call line
with handset and check for busy
signal). See D170x.

D2100

Modem initialization error

Check modem in diagnostics or modem
test. If persistent, it could be a
defective modem. Note: If the modem
is defective, this error will most
likely occur frequently. One or two
instances of this error do not
usually indicate a defective part.

D2200

EOT not received from host

Verify all programming. Verify that
version of Mini-Bank software
matches host processor. Contact host
processor.

D2500

Cannot connect to the host

Check the connection.

D2510

Timeout while Sending

D2511

Communication error while Sending

D2513

Timeout while Receiving

D2514

Communication error while Receiving

D2515

Socket Error while Receiving

D3202

Fail to dial to someone

D3204

Invalid Host phone number

Verify the Host phone number is
programmed correctly. Do not use
spaces or dashes in the phone number
string.

E000x

RMS port failure, response time out,
modem failure, no dial tone

Verify RMS settings (Host Setup) –
see D170x.

EP-11

The keymode is invalid

The key mode is not synchronized.
Usually this type of error is fixed
if the machine is rebooted. EPP
corruption can also cause this
problem. The problem can occur if
the machine wasn’t rebooted after
patch software.

F0001

Current Number of Bills is 0

Load notes into the cash cassette –
use Add Cassette function in
Settlement

F0002

No Surcharge Owner set

Set Surcharge owner – (Customer
Setup)

F0003

No Surcharge Amount

Set Surcharge amount – (Customer
Setup)

F0004

No refresh timer set when
advertisement is enabled

Set refresh timer – (Customer Setup)

F0005

No Advertisement text when
advertisement is enabled

Set Advertisement text – (Customer
Setup)

F0006

Dispense limit set error (must be
less than 25 notes)

Set Dispense limit – (Transaction
Setup)

F0007

Denomination Set error

Valid Denominations are $10, $20,
$50, $100 – (Transaction Setup)

F0008

Fast Cash Set error (cannot exceed
dispense limit)

Check fast cash settings
(Transaction Setup)

F0009

Master Key index is invalid

Check Master Key index – verify
checksum (Host Setup)

F000A

Master Key is empty

Check Master Key checksum – reinject
key (Host Setup)

F000B

Host Telephone Number is not set

Set Host Telephone Number – (Host
Setup)

F000C

Error Retry timer is not set

Set Error retry timer (Host Setup)

F000D

RMS Password is not set when RMS is
enabled

Set RMS Password – (Host Setup)

F000E

RMS phone number is not set when RMS
send is enabled

Set RMS Phone number – (Host Setup)

F000F

Terminal ID is not set

Set Terminal ID number – (Host
Setup)

F0010

Routing ID is not set

Set Routing ID number – (Host Setup)

F0011

Master Key Serial number is not set

Set Master Key serial number – (Host
Setup)

F0013

NVRAM Failure

Fatal error; defective memory chip.
Replace mainboard.

F0014

NVRAM Failure

Fatal error; defective memory chip.
Replace mainboard.

F0015

ATM Serial No. Empty

F0016

Default Master Password is not
changed

F0020

Host IP Address is not inputted

F0021

RMS IP or Port is not inputted in
RMS Enable

P0001

Deposit Error

Deposit Error

P0002

Deposit Timeout

Deposit Timeout

P0003

Invalid Deposit

Invalid Deposit

P0004

Deposit Cancelled

Deposit Cancelled

PDN01

EPP Communication Error

W0001

WebRMS failed to dial into the ATM

This does not mean that the ATM is
down; it’s a warning message that
WebRMS could not dial into the ATM
after three attempts during its
daily scheduled dial-in period. Make
sure the ATM is turned on, the phone
line fits securely on both ends, and
is not shared with a voice phone or
experiencing static.

W0002

WebRMS low cash warning

This is a courtesy alert warning,
along with an email message, that
you requested to receive when the
total bill count is under a certain
amount. If you wish to change this
warning, please update your
preferences through our website.

W0003

WebRMS could not retrieve the local
ATM time

Although webRMS successfully
retrieved the journal information,
it could not find the ATM’s local
time. (This is equivalent to the
“-1/-1/-001” error when using
Windows® RMS). This problem sometimes
occurs with ATMs of an older
application version. Make sure you
are running the latest application
version.

W0004

The ATM time, as set in the Operator
Function Menu, is incorrect

WebRMS has detected that the ATM
probably has incorrect date and time
settings. You will need to
physically go to the ATM location
and manually reset the correct date
with the Master Password.

W0005

WebRMS coincidentally detected that
the ATM was in Operator mode at the
time the ATM was dialed into.

This is not an error,
but a warning that someone
was locally on-site at the ATM and
used its Operator Function menu.

W0006

WebRMS has failed to dial into the
ATM consecutively for more than 3
days.

Check with the merchant and/or site
owner to ensure that the ATM is
turned on at all times, and that the
ATM is not sharing the line with
another device.