Returns and Warranty Claims

Ocean ATM
Effective Date: 05/2020

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1. Return Authorization Required

All returns must be approved in advance.

To request a return, contact:
📧 [email protected]

Unauthorized returns will not be accepted.

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2. Eligibility for Returns

To be eligible:

• Item must be unused and in original condition

• Returned in original packaging

• Return request submitted within 7 days of delivery

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3. Non-Returnable Items

The following items are non-refundable:

• Used or installed equipment

• Custom-configured ATM machines

• Software, licenses, or activated services

• Clearance or final sale items

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4. Restocking Fees

Approved returns may be subject to a 15% restocking fee.

Original shipping and handling charges are non-refundable.

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5. Return Shipping Responsibility

Customers are responsible for:

• Return shipping costs

• Proper packaging of returned items

Ocean ATM is not responsible for damage during return transit.

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6. Refund Processing

Once the return is received and inspected:

• Refunds are issued to the original payment method

• Processing time: 5–10 business days

We reserve the right to deny refunds if returned items do not meet eligibility requirements.

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7. Damaged or Defective Items

If your item arrives damaged:

• Notify us within 48 hours of delivery

• Provide photos of damage and packaging

Failure to report within this timeframe may result in denial of claim.

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8. Order Cancellations

Orders may only be canceled:

• Before shipment

• Before processing/verification is completed

Once an order has shipped, it cannot be canceled and must follow the return process.

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9. Fraud & Chargeback Protection Policy

Ocean ATM actively monitors transactions for fraud.

By completing a purchase, you agree:

• You are the authorized cardholder

• You will not initiate unwarranted chargebacks

We reserve the right to:

• Dispute all chargebacks with supporting documentation

• Provide order verification, IP data, and delivery confirmation

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10. Warranty Claims

ATM equipment may include manufacturer warranties.

Warranty claims:

• Must follow manufacturer guidelines

• May require repair, replacement, or service evaluation

Ocean ATM will assist in coordinating valid claims when applicable.

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11. Contact Information

Ocean ATM
📧 [email protected]
📞 877-538-2860