Frequently Asked Questions

Who gets the surcharge?
The owner of the ATM determines how the surcharge revenue is distributed.

 

How much is the surcharge?
The surcharge is determined by the ATM owner. The surcharge can be set at any amount, depending on limitations set by the law in your area.

 

What happens when someone does not get enough money?
This is rare, but if this does happen, the customer should call their bank to verify the completion of the transaction on their account. If a withdrawal was made from the account and you did not get the money, a “Regulation E Claim” should be filed with the issuer of the card. Ocean ATM should be contacted with continued problems at 877-538-2860. Our toll free phone number is also on the ATM surcharge sticker. NEVER give the customer money; you may not get it back!!

 

What happens when the ATM does not work?
Contact Ocean ATM immediately at 877-538-2860 option 3.

 

What are my expenses?
If you have a free placement you will have no expenses. If you purchase an ATM you will have the cost of the ATM and any associated processing and warranty fees. The ATM will require a standard phone line, an internet connection, or a wireless device for network communications, and a standard electrical outlet.

 

What is included with each ATM purchase or placement?

•     Free Programming
•     Free Shipping
•     Free ATM Lighted Window Sign
•     Free Supplies
•     Free Online Web reporting
•     Free Toll Free Tech Support

 

How much can I be paid with my own ATM?
You will make the surcharge revenue generated by your ATM, minus processing fees and warranty fees if you select our extended warranty.

 

How do I load my ATM?
Once your ATM is installed – you will be trained on the procedure of loading cash into your new ATM machine.

 

How much revenue can I expect to generate from an ATM placement?
That generally depends on the amount of foot traffic your location has on a daily basis. The rule of thumb typically is 3% of the foot traffic that actually sees the ATM machine will use the ATM. For example, you have a total of 500 people a day coming through your doors, and you are charging $2.00 per valid withdrawal. If you take the 3% of the people that see the ATM machine will use it, then your ATM machine will generate you 500 transactions per month at $2.00 per valid withdrawal. That leads to $1000 per month or a total of $12,000 per year.

 

My company accepts credit cards. Is it still worthwhile to place an ATM machine?
Absolutely! This will not only put available cash in the hands of your customers, but it will also help save money on your credit card processing fees.

 

What kind of reporting tools do you offer?
We offer real-time online transaction statistics. You will be able to view over a dozen different reports such as detailed transaction history, low cash alerts, monthly transaction totals, etc. If you have any questions about our online reporting tools, please contact us toll free at 877-538-2860.

 

Who is responsible for machine repairs and regular maintenance?
When you own the ATM, you are responsible for repairs and maintenance. Ocean ATM offers optional service contracts for maintaining and repairing your machine. Call us at 877-538-2860 for details.

 

What does it take to place an ATM in my business?
If you qualify for our “ATM Placement Program,” as little as a dedicated phone line and an electrical outlet is all it will take to get you started. If you choose to buy an ATM, it is best to contact us to discuss your options.

 

How do I get started?
Call us at 877-538-2860 or use our Online Contact Form.

 

How does the settlement process work?

See chart below:

Settlement Chart

 

 

 

 

 

 

How do I balance my machine?
In order to balance your machine, please obtain the following information before you attempt to balance:

• Number of bills you entered into the machine at the last fill
• Amount that has been deposited into the bank since last fill
• Amount of bills remaining in the machine (you can get this by pulling Cassette Total).

To balance machine:
Once you have this information, add the amount of money that has been deposited into your ATM account to the amount of money remaining in your machine (including tested and rejected bills). This number should equal your last fill amount. If it does not match, there are a few reasons this may happen:If the machine is short money:

• The machine may have money pending for deposit. This means that there may have been transactions that occurred after the last deposit into your ATM Account. To find out if this is the case, you can check the real-time transactions on your ATM Login.
• Confirm the amount of bills entered at last fill. You may do this by reviewing your receipts from your last fill.

If the machine is over money:
If there was a malfunction at the machine during a transaction, the machine may be over. In this scenario, the ATM charged the cardholder for the transaction and attempted withdraw, then deposited the money into your ATM account. If this happens the customer may dispute the transaction. If the transaction is disputed, we will contact you to get the information from the machine and to determine the reason for the malfunction.